Fueling Outcomes Through Empowered Product Teams at Sysco LABS

Strategy at Sysco starts with outcomes. Improving the customer experience, reducing cost-to-serve, strengthening supply chains, building better platforms.

But delivering meaningful outcomes takes more than great ideas. It demands clear strategy, empowered teams, and a commitment to continuous innovation that enables teams to move from discovery to validated solutions faster than ever before.

“At Sysco, strategy centers on the outcomes that matter most — stronger customer loyalty, lower cost to serve, higher fill rates and more resilient supply chains.”

Senior Director of Product Chris McCown had the chance to share with Built In how Sysco LABS aligns cross-discipline strategy, collaboration, creativity and execution to scale new initiatives across our organization.

“Teams own the solutions; leadership supplies the context and priorities.”

Pairing customer insights with ever-advancing AI-enabled product practices and ways of working, our Product teams build solutions that bring measurable value to our customers – foodservice folks the world over – and our business.

At Sysco LABS, empowered teams, strong cross-functional partnerships, and a dedicated focus on outcomes tranform strategy into results for our customers, our colleagues and our business. We strive for an environment where disciplined execution and inventive thinking can thrive together.

“Alignment comes from shared strategy, customer evidence and success metrics. Creativity comes from empowerment…”

Hear how incredible teams, significant focus on strategy, and a growing, AI-powered toolbox helps streamline creation, close the gap between insight and execution, and ensure teams remain focused on impact on Built In.