Powering Platforms With Discipline and Dedication at Sysco LABS

“Teams that work more closely together and are more closely aligned build stronger, faster and more resilient products — together. ”

Delivering the platforms that empower customers and colleagues across the globe is no short order at the world’s leading foodservice distributor.

Sysco Shop, our flagship ecommerce platform, is one of the most significant tools toward our mission of connecting the world to share food and care for another. Folks worldwide rely on Shop to be reliable and ready-to-go whenever and wherever they need it.

“Speed comes with discipline, not shortcuts.”

Sysco LABS Senior Director, Global Platform Engineering and Services Dilhan Manawadu sat down with Built In to discuss the diligence, discipline, and dedication that delivers the groundbreaking platforms that keep Sysco’s capabilities and ways we serve our customers growing — from Sysco Shop to our award-winning enterprise AI platform, the Sysco Agentic Ecosystem.

“We aim to deploy frequently, keep failure rates consistently low, and quickly restore services to maintain resiliency — clear signals that velocity and quality are aligned.”

Sysco LABS teams collaborate the world over, dedicated to fostering an environment where rigorous reliability and intuitive insights are key to Sysco’s mission, vision, and values.

Our agile teams drive Sysco forward through innovative, creative solutions throughout the greater Sysco Technology ecosystem to build value, forge connections, and deliver solutions that enable and embolden our colleagues, our customers, and our communities.

On the road, throughout our offices and homes, and across the world, we’re driven to delivering success, no matter what changes and challenges the road holds.

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